Subscription cancellation
Cancel a subscription through the Stripe-hosted billing portal. Cancellation takes effect according to the billing period shown in the portal; deleting a Flux 3 Video account does not cancel Stripe billing.
Monthly subscription credits
Monthly subscription credits reset with the plan cycle and do not roll over.
Top-up credits
Purchased top-up credits do not expire while the Flux 3 Video account remains available.
Failed generations
Credits are automatically returned when the provider confirms that a generation failed.
Refund requests
Contact support@fluxvideo.co about duplicate or incorrect charges or a documented service failure. Include the account email and relevant receipt or generation information.
Successfully delivered usage
Cash refunds are not promised for credits consumed by successfully delivered generations unless applicable law requires one or support approves a request after review.
Consumer rights
Nothing in this policy limits statutory consumer rights that cannot lawfully be waived.
Questions? support@fluxvideo.co